Frequently Asked Questions
Everything you need to know about bringing SLH comfort into your home.
What is the standard shipping timeframe for furniture?
Standard shipping typically takes 7-14 business days. For larger furniture items requiring white-glove delivery, please allow up to 3 weeks for scheduling and transit.
Do you offer international shipping?
Currently, SLH ships to the contiguous United States. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused. Please note that custom-made furniture pieces are final sale.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking link. You can also log into your SLH account to view real-time updates on your delivery.
Are your wood products sustainably sourced?
Yes, SLH is committed to sustainability. We partner with suppliers who use FSC-certified timber and eco-friendly finishes to ensure minimal environmental impact.
What payment methods do you accept?
We accept all major credit cards, PayPal, and financing options through Affirm, allowing you to pay for your home upgrades over time.